1-Year Product Repair Under $3,000: What's Covered?
By Sphero Coding Robots & Kits | PK-12 STEM Education, AI | Published: 2026-10-30
Category: Tips & Care
Learn what the Sphero 1-year repair plan under $3,000 covers, including accidental damage, prepaid shipping, and how to file a claim.
Quick Answer
The 1-Year Product Repair under $3,000 covers eligible Sphero items for accidental damage and manufacturing defects, with prepaid shipping included for service.
What types of damage are covered?
This plan includes Accidental Damage Coverage (ACC) for eligible repairs, which means drops, spills, and other unexpected mishaps are typically covered. It also covers normal manufacturing defects that appear within the coverage period.
What is not covered?
The plan is a repair service, not a replacement plan. If the item is lost, stolen, or has intentional damage, the repair coverage may not apply. Always check the full terms for exclusions.
Frequently Asked Questions
- How do I file a claim?
- Contact Sphero support or the plan administrator through your account portal. Provide proof of purchase and a description of the issue. Prepaid shipping instructions will be provided. Keep your purchase receipt handy for a smoother claim process.
- Does the plan cover items over $3,000?
- No. This specific plan is for Sphero products with a value under $3,000.00. Items over that threshold require a different plan.
- Can I transfer the plan if I sell the item?
- Typically, service plans are non-transferable. Check your plan documentation for specific transfer policies, as they may vary. If you plan to sell, consider whether the original owner will still benefit from the coverage.
- How long does a repair take?
- Repair time varies based on the issue and parts availability. Prepaid shipping helps speed up the process, but there is no guaranteed turnaround time. For time-sensitive repairs, contact support ahead of time to estimate the wait.
Product Facts
- 1 Year Product Repair under $3,000.00 (ACC + PREPAID): This service plan provides coverage for product repairs on eligible Sphero items valued under $3,000.00. It includes advanced replacement or repair coverage (ACC) with prepaid shipping for your convenience. This means you don't have to worry about shipping costs when you need a repair, and the plan covers both accidental damage and standard issues.
1 Year Product Repair under $3,000.00 (ACC + PREPAID)
