How to File a 2 Year Product Repair Claim Under $750

Quick answer

To file a 2 Year Product Repair claim for a Sphero item under $750, contact Sphero support or your plan administrator, provide proof of purchase and plan details, then ship the product to the designated repair center using the prepaid label provided.

Step-by-step claim process

1. 1. Gather your documents: Locate your purchase receipt and the 2 Year Product Repair plan confirmation email or certificate. You will need the plan ID and the product serial number. Common mistake: forgetting the plan ID. Save a digital copy as soon as you purchase the plan.
2. 2. Contact Sphero support or plan administrator: Visit the Sphero support website or call the number provided in your plan documents. Explain that you need to file a repair claim under the 2 Year Product Repair plan for an item under $750. Provide the requested information. Checkpoint: confirm that your issue is a covered failure (not accidental damage or wear) before proceeding.
3. 3. Receive and use the prepaid return label: The plan administrator will email you a prepaid shipping label. Print it and attach it to your securely packed product. Include a note with your contact info and claim number inside the box. Common mistake: using the wrong box or not removing personal data. Use a sturdy box and wipe the device to factory settings if applicable.
4. 4. Ship the product and track the repair: Drop off the package at the carrier specified on the label. Save the tracking number. The repair center will inspect and repair the product, then ship it back to you. Typical turnaround is a few weeks. Checkpoint: keep the tracking number accessible. If you don't receive updates within 2 weeks, follow up with support.

Product facts

• 2 Year Product Repair under $750.00 (ACC + PREPAID): This plan provides product repair coverage for a period of two years for items valued under $750.00. Plan type: ACC + PREPAID, indicating advanced coverage with prepaid return. You don't need to pay for return shipping, but you must keep the original packaging or a secure box to avoid damage in transit.